Política de Privacidade

To be transparent about how we collect and process your personal information:

We want you to make informed decisions about how your Personal Data is used and handled. Our site is designed to support that — providing relevant information through clear methods and straightforward processes.
Where specific details are required, we will provide them at the appropriate time.
We are happy to answer any questions you may have and to clarify any limitations imposed by law. You can reach us at: info@quinhavenca.com

Personal data will be used solely for the purposes specified in this Policy.

We may process your Personal Data for several purposes: to provide the website and connect you to third-party trading platforms (the 'Services'), to improve the website, to protect our rights and interests, to support the maintenance and delivery of the Services, to meet regulatory or legal obligations, and to carry out administrative and business activities necessary for the provision and use of the Services.
We also process your Personal Data to better understand your preferences and needs.

To exercise your rights over your Personal Data:

We have substantial resources in place to support the exercise of your rights. Contact us at any time to request access to your personal data. We can modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will action your requests promptly.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is now complete.

1. O Escopo?

Esta política descreve os tipos de Dados Pessoais que a Empresa recolhe sobre pessoas singulares, bem como a forma como os trata, partilha com terceiros e protege.
Esta Política aplica-se a informações relativas a uma pessoa singular identificada ou identificável. Uma pessoa singular identificável é aquela que pode ser identificada diretamente ou através da combinação de informações adicionais que possuímos ou às quais temos acesso.
Para efeitos desta Política, "tratamento" refere-se a qualquer operação que envolva a recolha ou utilização de Dados Pessoais, incluindo a sua gestão, organização e armazenamento.
Os nossos serviços destinam-se ao público em geral e não foram concebidos para utilização por menores de 18 anos. Não recolhemos intencionalmente informações de menores de 18 anos, nem lhes permitimos conscientemente aceder aos nossos serviços. Caso tomemos conhecimento de que recolhemos dados relativos a um menor, procederemos à sua eliminação o mais rapidamente possível.

2. What Personal Data Do We Hold About You?

When you access our Services, channels, or website, we collect Personal Data. In some cases, we ask you to provide it directly. In others, we collect it by analysing how you use our Services or support channels, or by receiving it from third-party partners.

You are not obligated to share personal information with the company. However, withholding such information may prevent us from delivering our Services or granting you access to the website.

You are not required to provide us with any Personal Data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. What Types of Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity logs, traffic data (such as IP address, access date, access time), language settings, software error logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Jurídica e Motivos para o Tratamento de Dados Pessoais

6. Transfer of Personal Data to Third Parties

The Company may also share Personal Data with third-party service providers, including hosting and storage providers that process IP address information, as well as providers conducting user experience analytics.
You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have made available to us. Your Personal Data will then be subject to the privacy policies of those platforms. Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners where doing so supports the development and improvement of products and services offered to clients.
Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other competent authorities.
Personal Data may also be shared with potential investors or acquirers, or with creditors of the Company or any other entity within the group, in connection with a transaction involving the transfer or sale of assets belonging to the Company or any group entity, or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other business within the group.

7. Cookies e serviços de terceiros

We may use third-party services, such as advertising providers or data analytics companies, on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and show you products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are stored temporarily on your device and expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to return to the site without starting from scratch.

Tipos de Cookies:

They may be used by us based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support Do Not Track signals.
8. Retention of Your Personal Data

A Empresa conservará os seus Dados Pessoais pelo tempo necessário para cumprir as finalidades descritas nesta Política, ou por períodos mais longos conforme permitido pela lei, regulamentação ou ordens aplicáveis.
As suas informações serão partilhadas com plataformas de negociação de terceiros durante um período de 12 meses. Caso concorde com esta partilha, o período será renovado por mais 12 meses.
Revemos regularmente os Dados Pessoais que mantemos para garantir que não são retidos além do necessário.

9. Transfers of Personal Information to a Third Country or International Organisation

10. Segurança dos Dados Pessoais

We take appropriate organisational and technical measures to protect Personal Data, including against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be maintained without failure, nor can we be held liable for any non-material, incidental, or consequential damages arising from the use or disclosure of Personal Data — including, without limitation, Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where required by legal or other obligations outside our control, we may be required to disclose Personal Data to third parties, such as public authorities. We have no control over the security applied to your Personal Data by such third parties in those circumstances.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us via the internet.

11. Hyperlinks to Third-Party Websites

This website contains links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for any personal data collected or processed by them. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party site or application, we recommend reading its privacy policy. Exercise care when deciding what personal data you share with third parties.

12. Changes to This Policy We may update this Policy from time to time. Any changes will be published on this page. We recommend checking back periodically to stay informed of any updates. Continued use of our services following any changes constitutes acceptance of the revised Policy.

When accessing any third-party website or application, read its privacy policy before use. Exercise caution about what personal data you share with third parties.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please send an email to the address below.
Right of Access
We are able to verify the accuracy of the Personal Data we process about you. Where applicable, you may access your Personal Data.
We will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available electronically upon request.
The right of access must not conflict with the rights and freedoms of third parties. If fulfilling a request would be detrimental to another person's rights or freedoms, we may refuse or limit our response accordingly.
Right to Rectification
We will rectify inaccurate Personal Data upon request. You also have the right to require that any incomplete Personal Data held about you be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, on grounds specific to your situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defence of legal claims, for the protection of another individual's rights, or on grounds of significant public interest in the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive the Personal Data you have provided to us in a structured format.
You may request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure, nor does it affect the rights or freedoms of third parties.
Right to Object
You may object at any time to the processing of your Personal Data based on our legitimate interests or those of a third party, including profiling based solely on those interests. Where we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims, we may continue to do so.
With respect to direct marketing, you may object at any time to the processing of your Personal Data for such purposes.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may appeal to a supervisory authority established by a Member State to safeguard the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data, as detailed in section 13.
We will respond to requests made under the rights set out in section 13 within one month of receipt. Where necessary, depending on the nature and volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Subject to the provisions of section 13, information provided in response to the exercise of your rights will be supplied free of charge. If a request is unfounded or excessive, particularly where it is repetitive, we may charge a reasonable fee to cover administrative costs or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm it.